First day of the new account: I have a modem. Please don’t charge me for one. You’re sending an install kit? Can I have you NOT send it? Just a booklet I’m not being charged for? Okay, I guess.
An hour later: I just got a shipping confirmation for the kit and it says there’s a modem. Can I please cancel it? Oh, you assure me there’s no modem and I’m not getting charged? Sorry to bother you.
Today: A box from Comcast! Oh, it’s a modem. Fuck.


